Frequently Asked Questions
Everything you need to know about your Chivery order.
How long will it take for my order to ship?
Most orders are processed within 2-3 business days. Once shipped, standard domestic delivery typically takes 5-7 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for most items in unworn and unwashed condition. Please note that certain limited edition drops or clearance items may be marked as final sale.
How do I know which size to order?
Each product page features a detailed size chart. Our apparel typically follows a standard retail fit, but we recommend checking the specific measurements for slim-fit or premium blend tees.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.
Can I change or cancel my order after it's placed?
Because we aim to process orders as quickly as possible, we have a very small window for changes. Please contact our support team immediately if you need to update your shipping address.
What should I do if my item arrives damaged?
We take pride in our quality, but if you receive a defective item, please email us a photo of the damage and your order number so we can send a replacement right away.